Return Policy
- Return facility is available only via self-returns.
- Customers can return their order within 15 days of the order delivery.
- All returns must be in unused, unwashed and undamaged condition with all original tags and packaging intact.
- The refund procedure will be initiated within 24 hours after receiving the product . (Refer to our refund policy to know more)
- We do not accept any returns and exchanges for any orders which are bought with any discount or promotion.
- File a return request via mail to our customer service at care@hizandherzjeans.com
- To self-ship your returns, you are requested to pack the items securely to prevent any loss or damage during transit
and courier it to us at the address below via a reliable local courier service.
Address :
NeGandhi Marketing & Consulting Pvt. Ltd.
Oberoi Springs, B2005, Off Link Rd. Opp Citi Mall. Andheri West 400053
Phone : 022 6710 9910
Refund Policy
- You can request a refund against any of your order within 15 days of its date of delivery.
- The refund procedure will be initiated within 24 hours once we receive your product after a thorough quality check of the product(s).
- Shipping charges will not be refunded.
- The product amount will be credited back to the original mode of payment in 5-6 working days.
- To request a refund , mail our customer service us at care@hizandherzjeans.com
Cancellation Policy
- Please contact our customer care team to raise an order cancellation request.
- Your request will be confirmed within 24-48 hours (if your order has not been dispatched) or within 5 business days (if your order has been dispatched).
- There are no separate Cancellation Charges but shipping charges will be levied if the cancellation request is raised after 24 hours of placing the order.